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Guest Testimonials

After each trip, we ask our guests to fill out a written evaluation form asking them to comment on their trip.  (In some cases, guests have requested that we not post their surname).  Here are some of our favourite guest comments:

"Very satisfied with Small World Journeys customer service and organization. It would be difficult to organize everything we did on our own. And trying to figure out where to be and how to get there is stressful. Our guide Rick was wonderful - very knowledgeable, very enthusiastic, lots of fun to be with, the best part of the trip. The face-to-face contact was wonderful, but things would not have gone nearly as well without your support behind him. You have no idea the panic level I was reaching while my Dad was in the hospital. And then the rain. The potential was certainly there for it all to have become a complete disaster. But you handled everything very, very well, and I can't thank you enough. I will HIGHLY recommend you to anybody who is even thinking of a trip to Australia! You have set the bar high!”

"Favorite things – too many to mention! We wanted a city-free Australian experience and Small World delivered!  Laurie & Roz worked with us to tailor the trip we wanted.  Small World managed to put together a much fuller, comprehensive package for us than what other companies could do for the same amount.  In addition, when issues came up on the trip (Kangaroo Island car rental, Discovery Centre payment, etc.) you were readily available and helpful.  It was delightful and easy to work with you.   You understood what we wanted, and were always professional. We liked getting the burlap bags, as we ended up using them as day bags for some activities.  Plus, the bottle of wine at our hotel was sublime, and just what we needed! We will recommend you to all!”

"My favourite thing was the personal touches and the way I was treated like a VIP! People all wonderful. Choice of hotel excellent and treated well there. Loved the flexibility of arrangements and knowledge someone was 'there' in case of trouble. Did/saw a lot in a short time and it was varied/interesting/fun/informative. Could have done with another day or two (my fault I didn't). Fit my criteria for an "eco-friendly" company? Yes! Choice of activities was very good from this point of view, especially wildlife spotting trip in the evening with Adrian. Thank you for everything!”

"We would recommend Small World Journeys highly.  In addition to the professionalism, we received very personal attention, and interaction that was thoughtful and thorough.  Both Martin and the boat guides were excellent – knowledgeable, considerate, communicative and enjoyable to spend time and experiences with.  It was great interacting with someone who shared our interests in wildlife biology.  They were clearly sustainability focused, and the company itself made its position clear –even to the suggestions of the restaurants! We have been very happy with your services from start to finish.”

"This was one of the most amazing trips of my life. Great food and organization. The Great Barrier Reef and The Whitsundays [were my favourite] because of the natural beauty and the way we did the trip. Great value for money." 

"Tours were 'authentic' and respectful of the environment. Guides were very knowledgeable and prepared. Tours, accommodations, itinerary were chosen and carefully planned, nothing was left to chance. The holiday was overall great and the organization was impeccable."  "Definitely good value for money - the hotels were really nice. The trip booklet was a great idea. The guides were knowledgeable and passionate about their areas and they took time to educate us and provide insight. I loved the fact that all of the trips stressed minimal impact to the environment, and I really liked how the stops on the Alice Springs tour that put money directly into the hands of the [aboriginal] people who needed it. The service was professional, competent, and done in a short time because I started planning my trip late! Small World Journeys took care of every detail needed to make it as pleasant as possible. All of the minor details were taken care of and the airport transfers and shuttles made a stressful part of any trip relaxing and fun. Extremely satisfied " “[Small World Journeys guide] Rick was fantastic. In addition to his hospitality, friendliness and knowledge, he was GREAT with our children.”   "We chose Small World Journeys because we wanted something that fitted in with our own environmental views, and it lived up to expectations. We were really pleased that we had booked through you as there was an overwhelming choice of things to do, places to go and companies to do everything with and to try and book things once we were there would have been a nightmare.  As it was, we “hit the ground running” and didn’t waste any time. Hannah will certainly not forget it, or the chocolate [birthday] cake (thanks!)."  "From start to finish, this was a very professional service. The two guides were wonderful naturalists and we enjoyed our days with them – Liz was impressed by their knowledge.  You found just the right types of activities and level of quality we desired. [The reef boat] was a lovely boat – just right for us.  We appreciated your flexibility and willingness to adjust our schedule on the fly.  Excellent service and knowledge about eco-travel."  "Thank you so much for everything! The trip was wonderful and well laid out. Thank you for being so thorough. I would  highly recommend you to anyone."  Thank you for planning such an amazing trip! You worked with us to arrange the activities we wanted, and you are very helpful, friendly and greatly organized.  We appreciate how hard you worked on our itinerary.  We felt really prepared and appreciated things like the packing list and suggested reading materials. We had a awesome time.”   “Small World Journeys offered trips within one region so no time spent travelling from place to place every day.  They offered activities that appealed to me.  Excellent pack on arrival, and it was great to have the field guide and visitors guides!  Very satisfied.”  “Everything provided by Small World Journeys was perfect. Everything was well organized, and Laurie was very helpful and friendly and great when dealing with the misplaced luggage situation. Very satisfied.” “Unbelievably satisfied. With the luggage snafu, you couldn’t have been more customer service oriented and helpful. The Christmas gift bag was an incredibly thoughtful gesture. I don’t think it’s possible to surpass what you’re doing! Fantastic customer service, great preparedness, diversity of tour experiences and excellent accommodations. Thank you so much for making this trip such a pleasure!” “Top notch, friendly and efficient. [Our guide] Bradley was hilarious. Great spots, aboriginal food/didgeridoo and family’s home was a nice touch. Pre-trip info was excellent and answered any questions I had. I’d recommend Small World Journeys because of their knowledge and care provided.” “I would recommend Small World Journeys [for an Independent Journey] because you organized things to suit me. I really enjoyed the flexibility and the fact you worked around me on such short notice. Excellent service, top marks.” “I so appreciate your attention to detail, your timely responses to all my questions, and especially your professionalism and personal attention. Our room was beautiful and loved it (just wish we had more time there). Thanks for the trees planted in our names - very cool. I loved that you are environmentally conscious and incorporate "green" activities.  I would definitely recommend you to anyone I know taking a trip to Queensland.” “I am not really a Naturalist, but after 10 minutes with John his infectious transfer of knowledge and his easygoing and humourous style were fantastic. My god what a find! John went out of his way to show us the unexpected, hidden and remarkable things in Queensland and we even got to photo a Golden Bower Bird, one of the rarest birds in the World. [The boat to the Great Barrier Reef] - the boat, the crew, the facilities and environment are all truly outstanding. For anyone who likes SCUBA this trip is a must. The choice of food, the friendliness and professionalism of the crew, the cleanliness of the boat and the quality of the diving gear were all first class, and we had a truly amazing 3 days. I even managed to get sea sick on the first afternoon but they spotted my plight within minutes and Charlotte one of the crew came to my rescue with some secret remedies.” “I was travelling alone, so joining a group was interesting. Adventure trip proposes multiple and diversified activities. Exactly what I wanted. Our guide was a real book by himself! He really paid attention, was flexible and adapts to each person.” “Mark, our Small World Journeys tour guide, was excellent. There were no problems with anything, and everything was top notch. Everything was so good, it’s hard to say the highlights. Getting to experience some of the natural beauty of Australia, hear the stories from the Aborigines, learn about the flora and fauna, etc - it was all great. A very enjoyable and well organized trip. Been on other tours and thought this one to be the best!“ “We were very satisfied with the level of customer service and professionalism we received from Small World Journeys. It offered us the ability to customize a trip. We’d recommend SWJ – it’s great have to the option to explore an area.” “Our hotels had great rooms, and one was a great oasis in the heart of nature. Wonderful food. Our aboriginal guide was wonderful, informative and very personal. “I chose Small World Journeys because they are eco-friendly and they arranged cool itineraries for single people and explained everything so you could really envision it. I would highly recommend Small World Journeys – I loved Queensland even more than I expected and I hope to return!” “The name says it all. Small World Journeys’ commitment to the environment was a selling feature and the variety of activities to choose from was bar none the best when comparing. I appreciate the personal attention and spending so much time figuring out the best trip for me. Thank you so much.” “You have truly gone above and beyond to make sure that my time in Australia was special.  I really appreciate it. Thanks, too, for having me dropped off at the Opera House in Sydney - perfect!   “I was 100% satisfied with the individualized service and attention to detail. I was more prepared than any previous travel. Absolutely good experience and value for money”. “Thank you for all your organisation of our break around Cairns.  We really enjoyed it and were very impressed and amazed by the number of places opened up for us or where we got the best room/quarters, etc.  Our hotel was clean and tidy with a helpful reception staff--good location for Cairns". 

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