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How to Book
STEP 1: READ OUR Terms & Conditions.
STEP 2: DOWNLOAD FORMS.
You can download our Booking Form by clicking HERE and
Download our Release, Discharge and Indemnity Form by clicking HERE. We will need one of these forms for every traveller. Please read and sign these forms and then you may fax it to us at:
FAX: + 61 7 4032 1590.
or mail it to us at:
Small World Journeys
P.O. Box 6267 Cairns,
QLD 4870
Australia
STEP 3: SUBMIT DEPOSIT
A $500 AUD per person deposit is due to reserve your space. You may include your credit card details on the Booking Form if you wish to pay by MasterCard or Visa. We do not charge a fee to pay with a credit card.
We also accept Australian bank cheques and international cheques in Australian dollars, either of which should be sent to the above address along with your forms. Please contact us for our bank details if you wish to pay by direct deposit or international wire transfer.
This deposit will be credited toward your total trip cost. Advancing this deposit with a signed Booking Form and Release Form acknowledges your acceptance of our Terms and Conditions.
Once your deposit and Booking Form is received, we will send you an email acknowledging we received it. We will then secure your lodging and itinerary arrangements.
Please note bookings made within 60 days of departure require full payment. For bookings made within 15 days of departure, Small World Journeys reserves the right to charge a late booking fee of $50 per booking. On some trips it is not possible for us to accept late bookings.
STEP 4: RECEIVE CONFIRMATION PACKET
You will receive a Confirmation Packet once we receive your forms and deposit. This will include:
• Itinerary
• Payment Invoice
• Background Information
• Packing List
• Other materials to help you prepare for your trip
We recommend purchasing travel insurance at this point. One provider is World Nomads Insurance, and details can be found by clicking here.
STEP 5: SUBMIT BALANCE
The balance of your trip cost is due 60 days prior to departure. This can also be paid by MasterCard, Visa, Australian bank cheques, international cheques in Australian dollars, direct deposit or international wire transfer.
STEP 6: RECEIVE YOUR PRE-DEPARTURE PACKET
A final pre-departure packet will be emailed to you at least 2 weeks before departure, and will provide the hotel names, contact details, and rendezvous instructions. It will also include any last-minute details.
STEP 7: ENJOY YOUR TRIP!
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POST-TRIP: HOW CAN WE IMPROVE?
We believe we should constantly be improving, and the best way to do so is through your feedback. We would be very grateful if you would complete our feedback form, which will be emailed to you upon your return.
INDEPENDENT AND EDUCATIONAL CUSTOM TRIPS
For custom Independent Journeys and Educational Adventures, we will first discuss your desired activities, inclusions, and budget. If you would like to proceed and have us put together a cutom itinerary for you, you will be asked to remit a $50 AUD planning fee. This is a non-refundable fee, which will be credited towards the final trip cost.
Next we will submit a first draft of your itinerary for your approval. You will receive by email a day-by-day description of the proposed trip, information about the daily activities and sites included, probable lodging, and a price quote, with a statement of what is and what is not included in the trip.
At this point, you have three choices:
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ACCEPT: If you accept the itinerary, please refer to the booking steps above.
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REVISION NEEDED: If you decide the trip itinerary requires modification, we will revise the itinerary again at no extra cost to you. We will then submit it to you for your final approval.
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NO, THANKS: If after receiving the first itinerary you do not wish to pursue the trip, or wish to postpone further consideration, you and Small World Journeys will have no further obligation.
If we do not hear from you within 14 days of sending the initial prospective itinerary, we will cancel any tentative arrangements or scheduling that we may have made, and retain the $50 AUD planning fee.
We will be happy to re-quote the same itinerary for you at any time in the future at no additional charge, though we cannot guarantee cost estimates or space availability.
After completing these steps and you are ready to book, please refer to Steps 1-7 above.
PLEASE NOTE: Should you or a member of your party wish to revise any aspect of the itinerary after it has been confirmed, it may be possible to do so. Itinerary revisions after an itinerary has already been confirmed by a $500 deposit, signed Booking Form and Release Form are subject to a $25 fee per revision. It may not be possible to confirm all requested revisions. Any costs associated with a change are the responsibility of the traveller.
To see our Privacy Statement, Click HERE