Tourism Customer Service Award to Our Star Deb

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Tourism Customer Service Award to Our Star Deb

When it comes to customer service, Small World Journeys’ Groups Coordinator Deb Ieiri shows ’em who’s boss. Tourism Tropical North Queensland (TTNQ)–who crowned Deb as the best in customer service–thinks so too.


18 October 2019

A Badass in Customer Service
Of course we already knew how awesome Deb is, but now it’s official.

Tourism Tropical North Queensland  celebrates excellence and innovation by acknowledging the people and businesses at the forefront of tourism in the region. This happens each year during the TNQ Tourism Industry Excellence Awards held this year on Friday night at Tjapukai Aboriginal Culture Park.

Part of the reason Deb won this award is that teachers near and far have been thankful to her for her organisation, professionalism, and care.  For example:

“All our students enjoyed the activities and not only was there a variety of them but they learnt so many new things without even realising. It is a credit to you all there that you were able to put together such a camp that had to cater for such a variance in ages. All the students were able to participate fully and they could do it together, despite the age differences. You, and your whole company, are so professional, helpful and wonderful that

I do not think we can look at any other operators and so will have to keep coming to Cairns!  Deb, your help behind the scenes and in the planning is fundamental to the success and I thank you again”

–Debbie Douglass, teacher, Newman High School, Newman WA (Aug ’16, ’18 and ‘19)

“Excellent throughout – the planning, organisation and execution of the trip!!!   Deb kept me in the loop and answered all the questions, probably more than once as well! All diets well catered for. Just WONDERFUL!! Thank you for all the hard work.”

–Claudia Tessadri, teacher, Dulwich High School of Visual Arts and Design, Dulwich Hill NSW (April ’18 and ’19)

Our nickname for Deb is “Mistress of Order” and we are proud to have Deb on our team!  Teachers, you can know that when you are in Deb’s care, your trip will run like clockwork and you will be wholly cared for.

We do custom trips!

Still haven’t found exactly what you are looking for? All our tours are fully customisable and can be catered to suit your time-frame, student interests and budget. A geography excursion to the Great Barrier Reef? A biology excursion to the Daintree Rainforest? An Aboriginal culture excursion? Our educational trips in Queensland and New South Wales are hand-crafted for those who cannot find exactly what they want from the inflexible set itineraries of large tour operators.

If you are looking for a science trip, ecology trip, Aboriginal culture, or just a sample of the best of Australia – we can help.

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