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The booking of any trip requires a $150 AUD per person non-refundable deposit. This amount comes off the total balance due. Until this deposit is received, no trip is confirmed. We advise you not to make any travel plans or book flights until you have received our confirmation.
For student groups, we must then receive the following:
1) BOOKING FORM (accessed on our website) NO LATER THAN 60 DAYS PRIOR TO THE TRIP
2) SIGNED RELEASE, DISCHARGE AND INDEMNITY FORM (also accessed on our website) Parents must read and e-signed before any money is collected from parents. NO LATER THAN 60 DAYS PRIOR TO THE TRIP
We urge you to check the details we send you carefully and to contact us immediately if there is any incorrect information.
Please note that before we can accept your booking it is a mandatory requirement that you accept these terms and conditions.
If you are the parent/guardian of a minor student, you will need to e-sign the Release, Discharge and Indemnity Form BEFORE remitting any payment to Small World Journeys. You are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you.
If you are an adult participant, you understand that you are entering into this agreement electronically and that by clicking “Submit Form”, you are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you. You must agree to these terms and conditions BEFORE remitting any payment to Small World Journeys.
At time of booking…………………………$150 per person non-refundable deposit
60 days prior to departure……………… Balance is due
If you sign up for a trip within 60 days of trip departure, full payment is due at the time of booking. If your payment is not received when due, Small World Journeys reserves the right to consider the reservation cancelled and you will be forfeiting your deposit.
We accept direct deposits, Australian bank cheques, and international cheques in Australian dollars or international wire transfers in Australian dollars. Our bank details are listed on your invoice. We also take payments on line with MasterCard and Visa but please note group payments by these credit cards will attract a 1.5% surcharge.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you must notify us in writing by email or letter immediately. If we are unable to find a suitable alternative trip or trip date, we will refund you the cost of your trip less the following, per person charges:
61 days or more prior to departure………………………………….$150 per person
60-31 days prior to departure………………………………………….50% of total price
30 days or less prior to departure…………………………………….No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If an individual on a group trip must cancel his or her trip up to the date of departure due to a positive COVID-19 diagnosis (or having been required to quarantine because of exposure to someone who has tested positive to COVID-19), then Small World Journeys shall refund the trip cost to that individual, less the $150 per person deposit. A letter from a doctor or clinic will be requested, and refund will be issued once the letter has been emailed to Small World Journeys. If an individual discovers s/he has COVID-19 during the course of the Small World Journeys trip, then we will attempt to refund any unused portion, keeping in mind most payments are made to suppliers in advance so we therefore cannot guarantee any refund once the trip has begun.
COVID-19 special policy:
If you postpone your trip more than 48 hours prior to trip departure date because Queensland and or/your home state impose state border or regional border restrictions that make it not feasible to travel, we will be happy to transfer your monies paid less the deposit to another Small World Journeys trip or different departure date within 12 months of the original trip start date. If cancelling completely, the cancellation fees above will apply.
Please read all of the terms and conditions on this page to decide if you want to participate. Please note that before we can accept your booking it is a mandatory requirement that you accept these terms and conditions.
Then we will need from you & your HOME COUNTRY PARENTS no later than 35 days before the trip start:
1) BOOKING FORM (accessed on our website)
2) SIGNED RELEASE, DISCHARGE AND INDEMNITY FORMS (also accessed on our website) HOME COUNTRY parents must read and e-sign before any money is paid.
3) PAYMENT OF $200 DEPOSIT. This amount comes off the total balance due. Until this deposit is received, your place on the trip is not confirmed. We advise you not to make any travel plans or book flights until you have received our confirmation.
4) Once the trip is confirmed at 30 days prior to the trip, you then PAY THE BALANCE DUE.
If you are the home country parent/guardian of a minor student, you will need to e-sign the Release, Discharge and Indemnity Form BEFORE remitting any payment to Small World Journeys. You are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you.
If you are a participant 18 years old or over, you understand that you are entering into this agreement electronically and that by clicking “Submit Form”, you are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you. You must agree to these terms and conditions BEFORE remitting any payment to Small World Journeys.
At time of reservation…………………….$150 AUD deposit due (If you cancel before 35 days before the trip, this deposit is refunded. Within 35 days of the trip, the deposit is non-refundable)
30 days prior to departure………………Balance is due
If your balance payment is not received when due, Small World Journeys reserves the right to consider the reservation cancelled and you will be forfeiting your deposit.
For payment, we accept direct deposits, MasterCard and Visa.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you must notify us in writing by email or letter immediately. If we are unable to find a suitable alternative trip or trip date, we will refund you the cost of your trip less the following, per person charges:
35 days or more prior to departure………………………………..full refund of $150 deposit
34-30 days prior to departure…………………………………………$150 deposit retained
30 days or less prior to departure…………………………………..No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If you postpone your trip more than 1 day prior to trip departure date because Queensland and or/your home state impose state border or regional border restrictions that make it not feasible to travel, we will be happy to transfer 100% of your monies paid to another Small World Journeys trip or different departure date within 12 months of the original trip start date. If cancelling completely, the cancellation fees above will apply.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you or your organising teacher notify us in writing by email immediately. We will refund you the cost of your trip less the following, per person charges:
61 days or more prior to departure………………………………….$150 per person
60-31 days prior to departure…………………………………………..50% of total price
30 days or less prior to departure…………………………………….No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If an individual on a group trip must cancel his or her trip up to 48 hours before departure due to a positive COVID-19 diagnosis (or having been required to quarantine because of exposure to someone who has tested positive to COVID-19), then Small World Journeys shall refund the trip cost to that individual less the $150 deposit. A letter from a doctor or clinic will be requested, and refund will be issued once the letter has been emailed to Small World Journeys. If an individual discovers s/he has COVID-19 during the course of the Small World Journeys trip, then we will attempt to refund any unused portion, keeping in mind most payments are made to suppliers in advance so we therefore cannot guarantee any refund once the trip has begun.
IF WE CANCEL YOU TRIP
Small World Journeys may cancel a trip due to logistical or operational issues, insufficient sign-ups or any other cause that makes the trip unfeasible for us to operate. If we do not find an alternative for you that is acceptable, you are entitled to a full refund and that will constitute full settlement.
We may also cancel departures if forced to do so by circumstances such as war, civil or political unrest or what is commonly referred to as force majeure.
Force Majeure
In the case of Force Majeure (meaning a circumstance beyond Small World Journeys’ reasonable control including, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes), Small World Journeys will not be liable for any delay, change or cancellation of trips.
Small World Journeys normally makes significant payments to its suppliers (hotels, outfitters, etc.) far in advance of the scheduled departure date. If a trip is cancelled due to force majeure, Small World Journeys will promptly refund the portion of the trip cost not already advanced to suppliers. Small World Journeys may, in its discretion, recover from its suppliers a refund of money paid in respect of any trip cancelled due to Force Majeure. Where this occurs, a refund will be given. Otherwise, Small World Journeys will not be liable to refund money paid in respect of a cancelled trip.
Please note Small World Journeys is also not responsible for expenses incurred while preparing for a cancelled trip (e.g., nonrefundable advance purchase air tickets, special equipment, visa fees, loss of enjoyment, etc.) or for any additional arrangements made before or after the cancelled trip.
Prices are quoted as a package, and in many cases are based on group participation. Therefore, Small World Journeys does not give refunds for unused services, activities or meals. Additionally, no refund will be given if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Small World Journeys should you be forced to leave a trip for any reason. No refunds will be given to a participant in a group who cancels less than 30 days prior to the trip (please consider travel insurance for this reason)
Once you have accepted our formal itinerary proposal, we will require a $150 per person deposit fee to secure your trip booking. If you want to make further changes after the itinerary has been finalised, we will at this point require a non-refundable $50 AUD Change Fee for every itinerary change you ask from us. We reserve the right to refuse repeated itinerary changes once the final itinerary has been agreed upon and the admin fee has been paid.
We reserve the right to change our prices without prior notice, due to factors beyond our control. Price increases are not passed on to participants who have already paid a deposit, unless the trip is postponed to a new tourism year (which starts 1 April).
Pricing is based on the age of the students when they will be travelling with Small World Journeys.
We will take every measure to ensure the accuracy of the website, promotional literature, itineraries and prices, but conditions can change and errors can occur. Circumstances beyond our control may also necessitate changes to our itineraries. In this case, guests should refer to the tour itinerary included in the Pre-Departure packet with the updates. Changing conditions in the field may also necessitate itinerary modifications after the trip has departed.
PRE-TRIP MATERIALS
Once you have signed up for a trip, Small World Journeys will send you a link to a special website with additional information to help you prepare for your trip.
You will have access to a special website with the following information:
Small World Journeys takes guest satisfaction and feedback quite seriously. This is why we give every guest who travels with us an Evaluation Form so that he or she may give us honest feedback, and if applicable, lodge a formal complaint with Small World Journeys.
Before you enter the state of Queensland, and as a condition of booking, we ask you to read our Complaints Policy, found in our Terms & Conditions document. We will provide a copy of this Policy in your first language if requested.
Should you have any complaints about any aspect of Small World Journeys’ operations or our suppliers, please inform us in writing. We will address your complaint in a prompt and professional manner within 5 working days of having received the complaint, and if appropriate, take remedial action.
You may contact us by email: info@smallworldjourneys.com.au or by post: PO Box 6267, Cairns, QLD 4870. If you are dissatisfied with the conduct of Small World Journeys, you may contact the Commissioner of the Office of Fair Trading on 131 304 or via email at www.fairtrading.qld.gov.au/complaint-general.htm.
At no point will this dispute resolution process affect you from exercising your rights to other legal remedies.
We strongly recommend you purchase insurance coverage to protect you in the event of trip cancellation, protection to baggage, possessions and valuables and to cover against personal accident. Travel insurance should cover you if you become sick or injured before your trip, thus preventing you from travel.
For more information on travel insurance, please contact our travel agent Sandy Siriani at MTA Travel or by email: ssirianni@mtatravel.com.au
We will not be responsible for any loss, damage, or theft of your baggage, possessions or valuables under any circumstances.
You are responsible for:
LIMIT OF LIABILITY
Small World Journeys will take all reasonable steps expected of a tour operator to ensure your safety and well being.
Some days or activities and certain trips listed in this catalog are operated by local tour operators contracted with Small World Journeys. We assume no liability or responsibility in connection with any injury, death, loss, accident, damage, cancellation, delay or inconvenience to person or property which may result through the acts of any company or person engaged in carrying out arrangements of the trip or resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, force majeure, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, discrepancies or change in transit or hotel services beyond the control of Small World Journeys.
Extreme care is taken in the contracting of all services, however we cannot be responsible for the errors or omissions of the suppliers or services. In the unlikely event that a supplier fails to honour their contract with us, we reserve the right to alter, change or cancel such services which are outlined in our website and promotional material. If and when such a change occurs, we will attempt to substitute a comparable service. However, we will not be liable for any difference in the quality or enjoyment.
Small World Journeys reserves the right and trip participants agree to allow Small World Journeys to take photographic or film records of any of our trips and trip participants, and may use any such records for promotional and/or commercial purposes. You acknowledge that during the trip which you are choosing to participate in you are subjecting yourself to certain risks including, but not limited to: forces of nature, travel in remote areas and wilderness terrain, and transportation by coach. You recognise that such risks may be present at any time during the trip.
Small World Journeys reserves the right and trip participants agree to allow Small World Journeys to take photographic or film records of any of our trips and trip participants, and may use any such records for promotional and/or commercial purposes.
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing.
Small World Journeys has put in place preventative measures to reduce the spread of COVID-19; however, Small World Journeys cannot guarantee that you or your child(ren) will not become infected with COVID-19. Further, participating in a Small World Journeys tour could increase your risk and your family’s risk of contracting COVID-19. Vulnerable (those who are considered “at risk”) customers who are comfortable participating on the trip are advised to take your own additional safety precautions, understanding that Small World Journeys cannot guarantee your safety.
By agreeing to these terms & conditions, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that my child(ren) and I may be exposed to or infected by COVID-19 by participating in a Small World Journeys tour and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 on a Small World Journeys tour may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Small World Journeys’ employees, volunteers, and program participants and their families.
Payment of your deposit represents your acceptance of the above terms and conditions.
Small World Journeys Pty Ltd.
ATF SWJ Family Trust
ABN 95 062 644 604
WAIVER, RELEASE AND INDEMNITY
In consideration of Small World Journeys Pty Ltd, ATF SWJ Family Trust, trading as Small World Journeys (referred to as “SWJ”) permitting me to participate in the activities, including transit to or from the activities or instruction in the activities (such participation, instruction and transit referred to as “Activities”), I acknowledge and agree as follows:
Risk Warning & Acknowledgement
Waiver & Release
Photographs
The booking of any trip requires a $150 AUD per person non-refundable deposit. This amount comes off the total balance due. Until this deposit is received, no trip is confirmed. We advise you not to make any travel plans or book flights until you have received our confirmation.
For student groups, we must then receive the following:
1) BOOKING FORM (accessed on our website) NO LATER THAN 60 DAYS PRIOR TO THE TRIP
2) SIGNED RELEASE, DISCHARGE AND INDEMNITY FORM (also accessed on our website) Parents must read and e-signed before any money is collected from parents. NO LATER THAN 60 DAYS PRIOR TO THE TRIP
We urge you to check the details we send you carefully and to contact us immediately if there is any incorrect information.
Please note that before we can accept your booking it is a mandatory requirement that you accept these terms and conditions.
If you are the parent/guardian of a minor student, you will need to e-sign the Release, Discharge and Indemnity Form BEFORE remitting any payment to Small World Journeys. You are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you.
If you are an adult participant, you understand that you are entering into this agreement electronically and that by clicking “Submit Form”, you are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you. You must agree to these terms and conditions BEFORE remitting any payment to Small World Journeys.
At time of booking…………………………$150 per person non-refundable deposit
60 days prior to departure……………… Balance is due
If you sign up for a trip within 60 days of trip departure, full payment is due at the time of booking. If your payment is not received when due, Small World Journeys reserves the right to consider the reservation cancelled and you will be forfeiting your deposit.
We accept direct deposits, Australian bank cheques, and international cheques in Australian dollars or international wire transfers in Australian dollars. Our bank details are listed on your invoice. We also take payments on line with MasterCard and Visa but please note group payments by these credit cards will attract a 1.5% surcharge.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you must notify us in writing by email or letter immediately. If we are unable to find a suitable alternative trip or trip date, we will refund you the cost of your trip less the following, per person charges:
61 days or more prior to departure………………………………….$150 per person
60-31 days prior to departure………………………………………….50% of total price
30 days or less prior to departure…………………………………….No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If an individual on a group trip must cancel his or her trip up to the date of departure due to a positive COVID-19 diagnosis (or having been required to quarantine because of exposure to someone who has tested positive to COVID-19), then Small World Journeys shall refund the trip cost to that individual, less the $150 per person deposit. A letter from a doctor or clinic will be requested, and refund will be issued once the letter has been emailed to Small World Journeys. If an individual discovers s/he has COVID-19 during the course of the Small World Journeys trip, then we will attempt to refund any unused portion, keeping in mind most payments are made to suppliers in advance so we therefore cannot guarantee any refund once the trip has begun.
COVID-19 special policy:
If you postpone your trip more than 48 hours prior to trip departure date because Queensland and or/your home state impose state border or regional border restrictions that make it not feasible to travel, we will be happy to transfer your monies paid less the deposit to another Small World Journeys trip or different departure date within 12 months of the original trip start date. If cancelling completely, the cancellation fees above will apply.
Please read all of the terms and conditions on this page to decide if you want to participate. Please note that before we can accept your booking it is a mandatory requirement that you accept these terms and conditions.
Then we will need from you & your HOME COUNTRY PARENTS no later than 35 days before the trip start:
1) BOOKING FORM (accessed on our website)
2) SIGNED RELEASE, DISCHARGE AND INDEMNITY FORMS (also accessed on our website) HOME COUNTRY parents must read and e-sign before any money is paid.
3) PAYMENT OF $200 DEPOSIT. This amount comes off the total balance due. Until this deposit is received, your place on the trip is not confirmed. We advise you not to make any travel plans or book flights until you have received our confirmation.
4) Once the trip is confirmed at 30 days prior to the trip, you then PAY THE BALANCE DUE.
If you are the home country parent/guardian of a minor student, you will need to e-sign the Release, Discharge and Indemnity Form BEFORE remitting any payment to Small World Journeys. You are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you.
If you are a participant 18 years old or over, you understand that you are entering into this agreement electronically and that by clicking “Submit Form”, you are agreeing to the terms and conditions of this agreement and that it is a legally binding agreement between Small World Journeys and you. You must agree to these terms and conditions BEFORE remitting any payment to Small World Journeys.
At time of reservation…………………….$150 AUD deposit due (If you cancel before 35 days before the trip, this deposit is refunded. Within 35 days of the trip, the deposit is non-refundable)
30 days prior to departure………………Balance is due
If your balance payment is not received when due, Small World Journeys reserves the right to consider the reservation cancelled and you will be forfeiting your deposit.
For payment, we accept direct deposits, MasterCard and Visa.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you must notify us in writing by email or letter immediately. If we are unable to find a suitable alternative trip or trip date, we will refund you the cost of your trip less the following, per person charges:
35 days or more prior to departure………………………………..full refund of $150 deposit
34-30 days prior to departure…………………………………………$150 deposit retained
30 days or less prior to departure…………………………………..No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If you postpone your trip more than 1 day prior to trip departure date because Queensland and or/your home state impose state border or regional border restrictions that make it not feasible to travel, we will be happy to transfer 100% of your monies paid to another Small World Journeys trip or different departure date within 12 months of the original trip start date. If cancelling completely, the cancellation fees above will apply.
IF YOU CANCEL
Accidents happen; emergencies occur. For this reason we strongly recommend travel insurance. Travel insurance will protect you should an emergency happen that prevents you from participating on your Small World Journeys trip.
If it is necessary for you to cancel your trip, you or your organising teacher notify us in writing by email immediately. We will refund you the cost of your trip less the following, per person charges:
61 days or more prior to departure………………………………….$150 per person
60-31 days prior to departure…………………………………………..50% of total price
30 days or less prior to departure…………………………………….No Refund
Your refund will be calculated on the day we receive your written cancellation.
COVID-19 special policy:
If an individual on a group trip must cancel his or her trip up to 48 hours before departure due to a positive COVID-19 diagnosis (or having been required to quarantine because of exposure to someone who has tested positive to COVID-19), then Small World Journeys shall refund the trip cost to that individual less the $150 deposit. A letter from a doctor or clinic will be requested, and refund will be issued once the letter has been emailed to Small World Journeys. If an individual discovers s/he has COVID-19 during the course of the Small World Journeys trip, then we will attempt to refund any unused portion, keeping in mind most payments are made to suppliers in advance so we therefore cannot guarantee any refund once the trip has begun.
IF WE CANCEL YOU TRIP
Small World Journeys may cancel a trip due to logistical or operational issues, insufficient sign-ups or any other cause that makes the trip unfeasible for us to operate. If we do not find an alternative for you that is acceptable, you are entitled to a full refund and that will constitute full settlement.
We may also cancel departures if forced to do so by circumstances such as war, civil or political unrest or what is commonly referred to as force majeure.
Force Majeure
In the case of Force Majeure (meaning a circumstance beyond Small World Journeys’ reasonable control including, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes), Small World Journeys will not be liable for any delay, change or cancellation of trips.
Small World Journeys normally makes significant payments to its suppliers (hotels, outfitters, etc.) far in advance of the scheduled departure date. If a trip is cancelled due to force majeure, Small World Journeys will promptly refund the portion of the trip cost not already advanced to suppliers. Small World Journeys may, in its discretion, recover from its suppliers a refund of money paid in respect of any trip cancelled due to Force Majeure. Where this occurs, a refund will be given. Otherwise, Small World Journeys will not be liable to refund money paid in respect of a cancelled trip.
Please note Small World Journeys is also not responsible for expenses incurred while preparing for a cancelled trip (e.g., nonrefundable advance purchase air tickets, special equipment, visa fees, loss of enjoyment, etc.) or for any additional arrangements made before or after the cancelled trip.
Prices are quoted as a package, and in many cases are based on group participation. Therefore, Small World Journeys does not give refunds for unused services, activities or meals. Additionally, no refund will be given if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Small World Journeys should you be forced to leave a trip for any reason. No refunds will be given to a participant in a group who cancels less than 30 days prior to the trip (please consider travel insurance for this reason)
Once you have accepted our formal itinerary proposal, we will require a $150 per person deposit fee to secure your trip booking. If you want to make further changes after the itinerary has been finalised, we will at this point require a non-refundable $50 AUD Change Fee for every itinerary change you ask from us. We reserve the right to refuse repeated itinerary changes once the final itinerary has been agreed upon and the admin fee has been paid.
We reserve the right to change our prices without prior notice, due to factors beyond our control. Price increases are not passed on to participants who have already paid a deposit, unless the trip is postponed to a new tourism year (which starts 1 April).
Pricing is based on the age of the students when they will be travelling with Small World Journeys.
We will take every measure to ensure the accuracy of the website, promotional literature, itineraries and prices, but conditions can change and errors can occur. Circumstances beyond our control may also necessitate changes to our itineraries. In this case, guests should refer to the tour itinerary included in the Pre-Departure packet with the updates. Changing conditions in the field may also necessitate itinerary modifications after the trip has departed.
PRE-TRIP MATERIALS
Once you have signed up for a trip, Small World Journeys will send you a link to a special website with additional information to help you prepare for your trip.
You will have access to a special website with the following information:
Small World Journeys takes guest satisfaction and feedback quite seriously. This is why we give every guest who travels with us an Evaluation Form so that he or she may give us honest feedback, and if applicable, lodge a formal complaint with Small World Journeys.
Before you enter the state of Queensland, and as a condition of booking, we ask you to read our Complaints Policy, found in our Terms & Conditions document. We will provide a copy of this Policy in your first language if requested.
Should you have any complaints about any aspect of Small World Journeys’ operations or our suppliers, please inform us in writing. We will address your complaint in a prompt and professional manner within 5 working days of having received the complaint, and if appropriate, take remedial action.
You may contact us by email: info@smallworldjourneys.com.au or by post: PO Box 6267, Cairns, QLD 4870. If you are dissatisfied with the conduct of Small World Journeys, you may contact the Commissioner of the Office of Fair Trading on 131 304 or via email at www.fairtrading.qld.gov.au/complaint-general.htm.
At no point will this dispute resolution process affect you from exercising your rights to other legal remedies.
We strongly recommend you purchase insurance coverage to protect you in the event of trip cancellation, protection to baggage, possessions and valuables and to cover against personal accident. Travel insurance should cover you if you become sick or injured before your trip, thus preventing you from travel.
For more information on travel insurance, please contact our travel agent Sandy Siriani at MTA Travel or by email: ssirianni@mtatravel.com.au
We will not be responsible for any loss, damage, or theft of your baggage, possessions or valuables under any circumstances.
You are responsible for:
LIMIT OF LIABILITY
Small World Journeys will take all reasonable steps expected of a tour operator to ensure your safety and well being.
Some days or activities and certain trips listed in this catalog are operated by local tour operators contracted with Small World Journeys. We assume no liability or responsibility in connection with any injury, death, loss, accident, damage, cancellation, delay or inconvenience to person or property which may result through the acts of any company or person engaged in carrying out arrangements of the trip or resulting directly from the following: acts of God, detention, annoyance, terrorism, thefts, pilferage, force majeure, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, discrepancies or change in transit or hotel services beyond the control of Small World Journeys.
Extreme care is taken in the contracting of all services, however we cannot be responsible for the errors or omissions of the suppliers or services. In the unlikely event that a supplier fails to honour their contract with us, we reserve the right to alter, change or cancel such services which are outlined in our website and promotional material. If and when such a change occurs, we will attempt to substitute a comparable service. However, we will not be liable for any difference in the quality or enjoyment.
Small World Journeys reserves the right and trip participants agree to allow Small World Journeys to take photographic or film records of any of our trips and trip participants, and may use any such records for promotional and/or commercial purposes. You acknowledge that during the trip which you are choosing to participate in you are subjecting yourself to certain risks including, but not limited to: forces of nature, travel in remote areas and wilderness terrain, and transportation by coach. You recognise that such risks may be present at any time during the trip.
Small World Journeys reserves the right and trip participants agree to allow Small World Journeys to take photographic or film records of any of our trips and trip participants, and may use any such records for promotional and/or commercial purposes.
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing.
Small World Journeys has put in place preventative measures to reduce the spread of COVID-19; however, Small World Journeys cannot guarantee that you or your child(ren) will not become infected with COVID-19. Further, participating in a Small World Journeys tour could increase your risk and your family’s risk of contracting COVID-19. Vulnerable (those who are considered “at risk”) customers who are comfortable participating on the trip are advised to take your own additional safety precautions, understanding that Small World Journeys cannot guarantee your safety.
By agreeing to these terms & conditions, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that my child(ren) and I may be exposed to or infected by COVID-19 by participating in a Small World Journeys tour and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 on a Small World Journeys tour may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Small World Journeys’ employees, volunteers, and program participants and their families.
Payment of your deposit represents your acceptance of the above terms and conditions.
Small World Journeys respects all privacy rights of people who visit this site or make enquiries.
Small World Journeys will need to collect certain information from you, some of which may be of a personal nature. We may also request information about those traveling in your party. The information may be disclosed to our service providers to enable the services to be provided, but will not be used by them for any other purpose.
We do not make any personal information available to 3rd parties, or sell any names or email addresses.
We do not share any past or current client names, emails and postal addresses with any other companies or organizations.
We do not release your credit card or financial information with any other companies or organizations except to process your credit card for your Small World Journeys trip.
Small World Journeys links to a number of affiliate websites who offer services that may be of interest to our visitors for additional service, for example, travel insurance. All external links open in separate browser windows. Small World Journeys is not responsible for the content, products or services offered by websites linked to our pages. A link to a non-Small World Journeys website does not constitute or imply an endorsement or recommendation by Small World Journeys.
Should you have other questions or concerns about your privacy, please call us at + 61 7 4053 2878 or send us an email at info@smallworldjourneys.com.au
PHONE +61 (0) 7 4054 6693
We’d love to talk to you! Ring us or send us a message below with your enquiry. Alternatively, send us an email: info@smallworldjourneys.com.au
Emergency Telephone Contact
If you are signed up for a trip or currently on a Small World Journeys trip and need to contact us outside of office hours you may call our 24/7 emergency number.
9:00 AM – 5:00 PM M-F
(keep in mind we are 1 day AHEAD of the USA)
At all other times, you are welcome to leave us a message and we will ring you back.
International Phone:
+61 7 4054 6693
Phone Within Australia:
1800 959 880
Mailing Address:
P.O. Box 6267
Cairns, QLD 4870
AUSTRALIA
Physical Address:
3 Kidston Street
Bungalow, QLD 4870
ABN: 95 062 644 604
